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ABOUT US / WHY BUY FROM US

STARTED BY RIDERS. STAFFED BY RIDERS. SERVING RIDERS—EVERYDAY.

 

Mission

MTBSALE Store is the distinctive leader in the bicycle industry. We are set up to allow anyone from the beginning cyclist to the professional athlete to take advantage of our passion for cycling and multisport. This passion is backed by the most cutting edge inventory stocked deep, over 15 years knowledge of cycling and fitting followed by immense desire to fulfill all of our customer's needs. Other shops talk about customer satisfaction, we are experts in customer enthusiasm. It is our mission to provide the finest products, specialists and services seamlessly integrated to efficiently create the bike of your dreams.

 

Why buy from MTBSALE.COM

MTBSALE Store exists to deliver a world class shopping experience to cyclists around the globe, offering the lowest prices on everything you need to feed your cycling habit, and delivering directly to you with no fuss.

 

World class website experience

We focus on every detail, from the technology to the information, and we continually look for ways to make things easier.

Global reach

With our multi-territory/multilingual website, our multilingual support team and our extensive delivery network, we can be your local bike shop.

Lowest prices

We sell the best kit at the lowest prices so you can get more out of your sport.

Everything you need

We carefully choose a comprehensive range of all the best kit so you can trust the quality of what you purchase from MTBSALE Store.

Fast delivery

We work around the clock to dispatch your order quickly and then pass your goods to the best carriers in the world.

No fuss

We are obsessive about your experience – from our award winning support centre to our 90-day returns policy – we make sure you’re covered!

 

Guarantee

MTBSALE Store assures your satisfaction in three ways:

  1. 1. Exceptional Service. We have the best and most experienced sales people, fitters and mechanics. All our employees go through MTBSALE Store schooling to learn and understand people, riders, and inventory.
  2. 2. Excellent Prices and sales on all products and services. Be comfortable and enjoy the experience of buying from us and knowing that you are getting the right price.
  3. 3. Super Fast Delivery. 95% of what we display at our web site is in stock and will ship right away.*

MTBSALE Store seeks to provide the best service to all our customers and to the cycling community. Please feel free to call or email us if you have any questions or would like discuss you future purchase.

*Exceptions include advertised products that are not yet available from our manufacturers.
 

Returns

Returns on Factory Configured Bikes - Merchandise must be unused and packed in original format. Prior approval necessary within 5 days after receipt of goods to receive a refund - please call the shop - a 10% restocking charge is applied to all returns.

Returns on Custom Configured Bikes - Custom bikes are not returnable except under exceptional circumstances in which a 20% restocking fee is charged. Please call to talk to an associate. Returns on Parts and Accessories - We accept returns on unused parts and accessories within 20 days of purchase. Prior to 10 days a full refund will be given. After 10 days customer will have a choice of store credit or a gift card.

Layaways

Layaways are only allowed on purchases of complete bicycles or frames. We generally do not accept layaways on other products. The purchaser must deposit a minimum of 20% of the total purchase price. The 20% is non-refundable after two months of any purchase. Unless notified MTBSALE Store will cancel any Layaways not attended to in six months.

Special Orders

Special Orders require non-refundable deposits in the amount of at least 50% for a bike or frame, and 25% for other equipment or apparel. Since we stock almost everything special orders really only consist of custom frames designs or paint schemes.

Advance Purchases

If a product is not available and a consumer would like to order one for immediate delivery upon arrival, he / she may select from our standard (above) purchasing options to order the product. The purchaser will be billed 10% of the purchasing price and will be put on a list for the item in order of receipt. When item arrives the purchaser will be contacted for confirmation and final payment.

Employment

Customer Service Representative - We are seeking a highly qualified individual to handle the ins and outs of all our customer services issues. Candidate must be extremely personable and patient to help with clients who have problems, exchanges, or warranty issues.

Online Sales -If you are a fun and exciting person, this might be the place for you. We are looking for someone who can multi task and sell products over the phone and internet.Communications skills are required and a fun and interesting personalities is a must. Medium to High experience in cycling products and / or service is recommended.

Please call in advance.

For all employment inquiries please contact: sales@mtbsale.com